At MatView, we are committed to providing you with best-in-class quality and support. We understand that sometimes you may need to cancel an order or return a product. Our policies are designed to ensure a smooth and hassle-free process for you.
Refund Policy
We offer a straightforward and hassle-free refund process in the event that you receive a wrong, defective, or damaged product.
Conditions for Refund
- Eligibility: Return must be initiated within 7 days from the date of delivery with proof of purchase.
- The product must be in its original condition with all accessories and packaging intact.
Approval Process
- Returned products will be inspected by our engineers.
- Refund is issued only after approval by the inspection team.
Return Process
- Initiate Return: Contact customer support within 7 days and provide order details.
- Return Shipping: Instructions will be provided. Return shipping cost may be applicable unless the product was wrong, defective, or damaged.
- Confirmation: You'll receive a notification once we receive the returned item.
Refund Process
- Approval Notification: You'll be informed once the returned product is approved.
- Processing: Refund will be processed within 3 working days to the original payment method.
- Confirmation: You will receive an email confirmation when the refund is completed.
Important Information
- Non-Refundable Items: Products damaged due to misuse or missing components are not eligible.
- Delayed Refunds: Check with your bank or card provider if you don’t receive the refund on time. Contact support if needed.
Cancellation Policy
We understand that sometimes you may need to cancel your order. Our policy is designed to accommodate your needs efficiently.
Conditions for Cancellation
- Before Dispatch: Orders can be cancelled before dispatch (normally within 1 working day).
- After Dispatch: If already shipped, cancellation isn't possible. However, you can request a refund after delivery.
Cancellation Process
- Initiate: Contact customer support with your order details and cancellation reason.
- Confirmation: You’ll receive a confirmation email once the request is processed.
Important Information
- Timing: Cancellations must be made before dispatch.
- Refund for Cancellations: Processed within 3 working days if cancelled in time.
Contact Us
For any questions or concerns regarding refunds or cancellations, please contact us:
- Email: matviewproducts@gmail.com
- Phone: 02975-359556
We are here to assist you and ensure your satisfaction. Thank you for choosing MatView!